Frequently Asked Questions

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Frequently Asked Questions

What are your opening hours?
Monday - Friday:
8:45am - 5:15pm
9:00am - 2:00pm
Do I need to know my prescription when visiting Gillian Sheard Opticians?
If you're an existing patient, don't worry as all prescription records are kept on file so there is no need for you to be sure of your prescription.
If you're a new patient however, we will have to undergo an eye exam to determine your prescription, unless you have an in-date, valid prescription from a qualified practitioner.
At Gillian Sheard Opticians we receive many patients who are unsure about their eye health. If you feel like you need more information regarding your eye examination, glasses, contact lenses or prescription please don't hesitate to get in touch with our practice.
Our members of staff will be more than happy to discuss any issues you may have.
Have another query?
How often should I have my eyes examined?
If you are:
  • Aged 15 or below - once every year
  • Aged 16-69 years - once every 2 years
  • Aged 70 years and over - every year
  • Diabetic and Glaucoma patients - every year
  • If you have an immediate relative with Glaucoma - every year
The above are general guidelines and more regular eye exams may be required in some cases. Your optician will always advise you of this. Please contact us if you are still unsure.
When should my child have their first eye exam?
Children can tested at any age but our recommendation for a child's first eye examination is around 2 years old. Sooner if you feel your child may be struggling with an eye problem, our measure is that it's better to be safe than sorry. We always strive to make our exams as fun as possible for the child's benefit. 
How long does an eye exam last?
The length of an eye examination varies depending on the patient being examined, but we allow up to 40 minutes for a full test.
Do I receive NHS entitlements?
All Isle of Man residents receive free eye examinations following this criteria:
  • Up to 16 with normal vision - once every year
  • Up to 16 with vision anomalies - once every 6 months
  • Aged 16-69 years - once every 2 years
  • Aged 70 years and over - every year
  • Diabetic and Glaucoma patients - every year
  • If you have an immediate relative with Glaucoma - every year
Will I be suitable for contact lenses?
Contact lenses can be a great choice for those who want to partake in sports and other activities and also for those want the practicality of seeing clearly without the need for glasses. Fortunately, contact lens technology has improved drastically over the past few years meaning we can fit them according to your requirements. 
Contact Gillian Sheard opticians for more information.
Do I still need glasses if I wear contact lenses?
We always recommend our patients to keep a pair of up-to-date glasses in case you are temporarily unable to wear your contact lenses.
I've lost my contact lenses, can you help?
Of course! We keep a wide range of contact lenses in stock, if you've lost yours give us a call or come into the practice and we'll look to provide you with a replacement.
How do I book an appointment? 
We strive to make it as convenient as possible for you to arrange an appointment. If you want to book online follow through to our MySight portal here.
Alternatively, you can call or email the practice to book your eye exam, follow through to the Contact Us page to view contact information.

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Company name: Shearwater Optics Ltd  | Company number: 126643C (Isle of Man)​
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